At Tharaa Store, we are committed to providing high-quality PlayStation products, accessories, spare parts, and repair services. Customer satisfaction is important to us, and we strive to make every purchase a positive experience.

Please read the following policy carefully before placing your order.

1. Eligibility for Returns & Exchanges

A product may be eligible for return or exchange if:

• The item received is different from the item ordered.
• The product arrives damaged during shipping.
• The product has a manufacturing defect covered by its warranty.
• The product is missing accessories or components included with the purchase.

Requests must be submitted within the applicable period for the purchased product by contacting our customer support.

2. Product Condition

To qualify for a return or exchange, the product must:

• Be in its original condition.
• Include the original packaging, accessories, manuals, and gifts (if applicable).
• Show no signs of misuse, physical damage, liquid damage, or unauthorized repair.

Tharaa Store reserves the right to inspect every returned product before approving any request.

3. Warranty

Warranty periods vary depending on the product.

Warranty details are clearly displayed on each product page before purchase.

If a warranty issue occurs, our technical team will inspect the product to determine whether the issue is covered under warranty.

4. Spare Parts

Due to the nature of electronic spare parts:

• Spare parts that have been installed, modified, or used cannot be returned.
• Incorrect installation by the customer or a third party voids eligibility for return or exchange.
• Customers are responsible for ensuring compatibility before purchasing.

5. Used Products

Pre-owned or refurbished products may have different warranty conditions.

The warranty period (if applicable) is clearly stated on the product page.

Used products cannot be returned due to cosmetic wear that was already described before purchase.

6. Repair Services

Repair services are covered only by the warranty specified for the completed repair.

Once a repair has been completed and accepted by the customer, service charges are non-refundable.

If a repaired device develops the same covered fault during the repair warranty period, it will be inspected and serviced according to the repair warranty terms.

7. Non-Returnable Items

The following items are generally not eligible for return unless they are defective or incorrectly supplied:

• Installed spare parts.
• Digital products or activation codes.
• Downloadable content.
• Gift cards.
• Completed repair services.
• Products damaged through misuse, accidents, liquids, power surges, or unauthorized repairs.

8. Refund Process

Once a returned item is received and inspected, we will notify you of the result.

If approved, refunds will be processed using the original payment method whenever possible or another mutually agreed method.

Shipping charges are non-refundable unless the return is due to our error.

9. Shipping Costs for Returns

If the return is caused by an error made by Tharaa Store, we will cover the return shipping costs.

For all other approved returns or exchanges, shipping costs may be the responsibility of the customer.

10. Contact Us

If you have any questions regarding returns, exchanges, warranties, or repairs, please contact our customer support through our official communication channels.

We are always happy to assist you.