سياسة الاسترجاع

At Tharaa Store, your satisfaction is our priority. We strive to ensure that you receive the product you ordered in perfect condition. However, if something goes wrong, we offer a simple and clear return policy:

✅ Eligible Return Cases:

• Product arrives damaged or with a manufacturing defect.
• You received a different item than what you ordered.
• The product does not function as described on the website.

⏳ Return Timeframe:

• You must request a return within 7 days of receiving your order.
• The item must be in its original condition, with packaging and any accessories.

❌ Non-Returnable Items:

• Items that have been clearly used, tampered with, or opened.
• Internal flex sheets (controller paper) or parts after installation.
• Items marked as “non-returnable” or final clearance offers.
• Customized or repaired items upon customer request.

💵 Refund Method:

• Refunds are issued to the original payment method within 5–10 business days after approval.
• In some cases, shipping or handling fees may be deducted.

🚚 Shipping Fees:

• If the mistake was ours (wrong or damaged item), we cover the shipping.
• If the return is for personal reasons, you cover the shipping.

📩 How to Request a Return:

Please contact us via:

• Email: tharaaastore@gmail.com
• Phone/WhatsApp: +20 100 408 8473
• Address: El-Bagour, Menofia Governorate 32821, Egypt

Please include clear photos of the product and packaging when submitting your request.